203 résultats pour Customer Service

Customer Service Representative We are in search of a diligent Customer Service Representative to join our collaborative team in Niagara Falls, Ontario. As a Customer Service Representative, you'll be tasked with providing exceptional customer service via phone, email, mail, fax, and online platforms. Your role will include handling various customer inquiries, processing account activities, and ensuring the accuracy of customer records. This role offers a short term contract employment opportunity. Responsibilities: • Act as the first point of contact for customers, assisting with queries regarding payment arrangements, service requests, balance inquiries, billing issues, and other account inquiries. • Handle customer correspondence received through various channels, ensuring all issues or concerns are properly documented and responded to within regulatory timelines. • Coordinate customer account activities such as setup, finalization, transfers, refunds, service disconnection and reconnection. • Review and adjust customer accounts as needed to assist in the collection of payments. • Process service orders, work tickets, and other relevant documentation related to reconnects, disconnects, reminders, and final bill reminders. • Maintain the customer service area, ensuring the workspace is organized, clean, and safe. • Organize and maintain a filing system for all correspondence to ensure easy retrieval of information. • Ensure all documentation is complete and accurate when processing overdue final bills for collection to a third-party agency.

Customer Service Representative Our client is actively seeking a Customer Service Representative to handle essential customer support tasks, ensuring seamless operations and high customer satisfaction. The Customer Service Representative role involves responding to inquiries, managing orders, coordinating with suppliers, and performing light accounts receivable duties. Key Responsibilities:Customer Service:<ul><li>Respond to customer inquiries via phone, email, and other channels promptly and accurately.</li><li>Process and fulfill customer orders with precision.</li><li>Resolve customer issues or complaints, escalating when necessary.</li><li>Maintain order records and provide updates on order statuses.</li></ul>Accounts Receivable:<ul><li>Handle light AR tasks such as generating invoices, tracking payments, and following up on overdue accounts.</li><li>Assist in account reconciliation and financial report preparation as needed.</li></ul>

Customer Service Representative We are seeking a Customer Service Representative to join our team in the service industry, located in Thornhill, Ontario. As a Customer Service Representative, you will be responsible for managing customer interactions, maintaining accurate records, and processing applications. This role offers a contract to permanent employment opportunity, where you will play a key role in managing customer accounts and ensuring their needs are met. Responsibilities:• Efficiently process and manage customer credit applications• Maintain accurate records of customer interactions and transactions• Handle customer inquiries and resolve issues promptly• Monitor customer accounts and take appropriate action when necessary• Prepare and manage correspondence on claim files, including letters to members and third-party reports• Process payments related to claim files such as appraisal fees and police report fees• Support the team by preparing and sending proof of loss documents to expedite claim settlements• Request official reports like police reports and fire incident reports to aid in claims investigation• Dispatch claim files to legal representatives when requested• Process, sort, and distribute incoming correspondence appropriately• Make outbound calls to members to obtain the first notice of loss on new claims reported after hours or online• Answer inbound calls and efficiently route the callers to the appropriate department, subject to business demands.

Bilingual French Customer Service Representative We are currently seeking a Bilingual (French) Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, addressing their needs and inquiries. Your main tasks will include processing orders, managing quotations, and providing support to internal teams to ensure smooth operations. Responsibilities: • Serve as the primary point of contact for customers, delivering detail-oriented and attentive service through phone and email.• Efficiently process customer orders and manage related communications, including confirmation of details and resolution of queries.• Prepare and process customer quotations and collaborate with the Sales Team to ensure fluid communication with clients.• Respond to and manage incoming phone calls from customers and colleagues, ensuring timely and effective resolution of inquiries.• Collaborate with the Customer Service Team to respond to customer and colleague emails, providing accurate and timely information.• Maintain and update customer information meticulously to ensure records are always accurate and up to date.• Share pertinent information with other departments as required to facilitate efficient operations.• Assist with additional responsibilities and operational tasks as needed.• Handle confidential customer and company information with utmost integrity and discretion.• Use Microsoft Office Suite (Excel, Word, Outlook) for various tasks including data entry, email correspondence, and order entry.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a Toronto Metropolitan University student looking for contract employment opportunities between semesters? We have clients hiring Toronto Metropolitan University students for summer work. This is your chance to put what you have learned so far at Toronto Metropolitan University to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a Toronto Metropolitan University student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a University of Toronto student looking for contract employment opportunities between semesters? We have clients hiring University of Toronto students for summer work. This is your chance to put what you have learned so far at University of Toronto to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a University of Toronto student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Customer Service Representative We are seeking a Dispatch Scheduler/Customer Service Administrator to assist with scheduling, dispatching, and administrative support. The role involves working with technicians, coordinating work orders, and assisting with a newly implemented ERP system (Microsoft D365). This position is critical in addressing operational gaps, ensuring efficient workflow, and supporting West Coast operations. This is a 3-month temporary/contract located in Langley, British Columbia. Responsibilities: Assist with technician scheduling, track availability, and coordinate daily work orders. Handle work order entry, track invoices, and provide reports to the invoicing team. Answer and triage 30+ calls per day Learn and navigate the new ERP system (Microsoft D365) Organize and package equipment for jobs, ensuring timely distribution. Manage technician scheduling Handle technician equipment to prepare for job

Customer Service Representative We are seeking candidates for Onsite downtown Toronto 5 days a week - Summer Student Work - Are you a George Brown student looking for contract employment opportunities between semesters? We have clients hiring George Brown students for summer work. This is your great opportunity to put what you have learned so far at George Brown to work and build your resume. Many of our clients request summer students for special projects, customer service, social media, and administrative assistance. Summer work while at college or university is a great way to build your resume and experience. If you want to work on-site 5 days a week downtown Toronto, we might have companies who could use your skills. These are great roles for college or university students who are returning to school in September. If you are a George Brown student and would like to learn more about summer opportunities between semesters click the APPLY button and upload your resume. This opportunity is exclusively through Robert Half.

Bilingual Customer Service III - CAD We are offering a long-term contract employment opportunity for a Bilingual Customer Service III - CAD in the healthcare industry. Based in Markham, Ontario, this role involves an optimal mix of in-office and remote work. As a crucial member of our team, you will be tasked with providing premium customer service, maintaining precise customer records, and handling customer inquiries. You will also be responsible for overseeing customer accounts and taking necessary actions. Responsibilities: • Handle incoming calls and emails from customers and sales representatives in a detail-oriented manner, ensuring prompt and thorough resolution • Maintain a positive, empathetic, and detail-oriented attitude toward customers and sales representatives at all times • Oversee account and order management, including account verification and precise processing of customer requests, order tracking, and issue management • Handle the maintenance of various email boxes, ensuring that orders and requests are actioned promptly • Provide support for new customers and customers using our online ordering portal • Complete follow-up calls, emails, and updates to customers and sales representatives • Document and resolve customer, sales, and patient interactions and complaints, and triage to the appropriate department if further support or guidance is required • Monitor daily sales orders and transactions to ensure completion • Identify opportunities for process improvement proactively and present them to the leadership team • Develop, collaborate, and maintain cross-functional relationships with other teams to ensure task completion • Adhere to customer service standards, call quality policies, and procedures.

Order Desk/ Customer Service We are offering an exciting opportunity for an Order Desk/Customer Service detail oriented. The successful candidate will be part of a team dedicated to serving assigned regional customers, ensuring their needs are met efficiently and with a high level of detail orientation. This role involves processing customer orders, providing stock information, and resolving any customer issues that arise. Responsibilities: • Efficiently place and process customer orders, credits, and returns on a daily basis. • Establish a positive rapport with customers and maintain a high level of detail orientation. • Respond to customer inquiries, providing stock information and resolving shipping, product, and pricing issues. • Communicate effectively with customers and sales representatives via email and/or telephone. • Utilize Microsoft Office programs, including Outlook, Word, and Excel, to maintain accurate customer records and perform data entry tasks. • Use strong organizational and problem-solving skills to manage time and attention to detail effectively. • Handle inbound and outbound calls, maintaining excellent verbal and written communication skills. • Provide price quotations and order entries as required.

Customer Service Manager We are seeking a proactive, results-driven leader with excellent problem-solving and decision-making capabilities to manage and enhance customer service and warranty processes across multiple departments. This dynamic position involves overseeing staff in customer service, outsourced call centers, and the warranty parts department, as well as performing quality control analyses to identify and address performance gaps.Responsibilities<ul><li>Supervise and guide the Customer Service/Warranty Support team, ensuring efficiency and alignment to company goals.</li><li>Interact directly with customers to handle warranty claims and provide resolutions with exceptional service.</li><li>Develop, implement, and maintain policies and procedures to improve customer experience.</li><li>Administer performance reviews and implement strategies for staff development.</li><li>Monitor and assess the performance of outsourced call centers, ensuring service levels and accuracy of warranty decisions.</li><li>Conduct regular meetings with call center leadership to establish strategies for enhanced productivity, quality, and profitability.</li><li>Oversee operations within the warranty parts department to ensure streamlined and value-driven processes.</li><li>Identify process improvement opportunities and mitigate inefficiencies.</li><li>Conduct in-depth reviews of customer feedback data to identify trends and recommend actionable plans.</li><li>Collaborate with Quality Assurance teams and senior stakeholders to address product-related issues and implement Corrective Action Plans (CAP).</li><li>Provide reports and insights sourced from ERP systems and third-party feedback tools to improve product and service quality.</li><li>Act as a central point-of-contact for cross-departmental initiatives.</li><li>Participate in business meetings and support departmental projects as needed.</li><li>Serve as a backup for Warranty Support Staff roles when necessary.</li><li>Update and maintain product information on retail shopping platforms as required.</li></ul>

Client Services IT Technician Job Posting: Client Services IT TechnicianRobert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.Key Responsibilities:<ol><li>First Line of Support: Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.</li><li>System Maintenance: Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.</li><li>Problem Resolution: Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.</li><li>Networking: Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.</li><li>Customer Communication: Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.</li><li>Advisory Role: Counsel customers on the most suitable IT solutions for them.</li><li>Billing Management: Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.</li></ol>

Service Advisor The Service Advisor is responsible for overseeing the company’s service department, managing after-sales relationships, ensuring efficient service delivery and maintaining high customer satisfaction levels by setting service standards, leading a team of service technicians, resolving customer complaints and continuously improving service processes; essentially acting as the primary link between the company and its after-sales clients to provide service and repairs to meet customer expectations. Key responsibilities: • Team Management: Lead a team of service technicians, assigning tasks, monitoring performance, and providing feedback to optimize service quality. • Customer Relationship Management: Build and maintain strong customer relationships by addressing inquiries, resolving complaints, and proactively identifying customer needs. • Quotations: Provide estimates and quotations to new and existing customers for service jobs and small installation jobs which includes visits to customer sites. • Prioritizing Service Levels: Ensure service delivery is prioritized based on customer status. Escalate service on high-value customers as necessary. • Quality Control: Develop and implement service standards, procedures, and quality control measures to guarantee consistent service delivery. • Ongoing Service Improvement: Identify opportunities to streamline service operations, improve efficiency and reduce costs.

Administrative Assistant We are offering an exciting opportunity for an Administrative Assistant in the securities industry in Burlington, Ontario. This position involves providing support in a dynamic and fast-paced environment, ensuring the smooth running of daily operations. Responsibilities: • Processing account applications and setting up banking details• Providing support in conducting securities practices and trades• Assisting in meetings and calendar management• Maintaining an efficient data entry system and checking for accuracy• Providing customer service, including answering inbound and outbound calls and email correspondence• Utilizing Microsoft Office Suite, specifically Excel, for spreadsheet creation and management• Offering support to advisors and other assistants as needed• Utilizing Microsoft Outlook for scheduling appointments• Ensuring professionalism in all aspects of work.

Receptionist We are providing a short term contract employment opportunity for a Receptionist in the bustling Kenaston area of Winnipeg, Manitoba. The Receptionist will play a key role in our team, with responsibilities that include handling a multi-line phone system, providing excellent customer service, managing mail processing, and scanning documents. Responsibilities:• Efficiently manage the multi-line phone system, ensuring all incoming calls are answered and directed appropriately• Welcome and assist customers, providing top-notch service at all times• Organize and manage the filing system for efficient record-keeping• Handle all mail processing duties, including scanning and distribution of incoming mails• Coordinate courier services as needed, ensuring timely delivery and receipt of packages

Administrative Assistant We are in search of an Administrative Assistant to join our team located in Toronto, Ontario. This role centers around ensuring the efficient and smooth operation of shipment processing and procurement, as well as providing general administrative support across various departments. Responsibilities: • Assist in preparing, reviewing, and managing shipping documents such as bills of lading, packing lists, freight invoices, and purchase orders, ensuring accuracy and timeliness. • Handle the main phone line, professionally directing calls to the appropriate staff and providing information to callers. • Provide administrative support, including filing, data retrieval, data entry, and maintaining office equipment and supplies. • Deliver exceptional customer service, directing and assisting with customer inquiries and concerns related to orders and shipments. • Assist with various projects, including transcribing, editing, and formatting operation manuals, as well as distributing design drawings to necessary departments. • Handle confidential and time-sensitive materials with discretion, adhering to organizational policies and procedures. • Collaborate with the logistics team to ensure smooth shipment processes. • Support with coordinating procurement and customer shipments with vendors and carriers. • Assist with writing, editing, and distributing emails, memos, letters, faxes, and forms. • Assist other staff members as needed.

Training Coordinator We are offering a long-term contract employment opportunity for a Training Coordinator in Toronto, Ontario. This role is within the non-profit industry, specializing in residential, crisis, and day services for adults with disabilities and mental health issues. The Training Coordinator will play a crucial role in supporting the supervisory team and training direct support professionals across various support living locations. Responsibilities: • Develop and implement training programs for direct support professionals • Provide instruction on the appropriate protocol and proper documentation with clients • Train staff on the use of PCC • Conduct ongoing training assessments with the team • Utilize e-Learning modules to enhance staff training and development • Promote effective communication and customer service within the team • Leverage knowledge of developmental, intellectual, and learning disabilities in training programs • Apply understanding of senior housing and nursing in the training context • Ensure all staff are equipped with necessary training and development skills

Receptionist We are seeking a part-time contract Receptionist for an on-site role in Vancouver, British Columbia. This position involves a variety of office administration and customer service responsibilities, serving as a vital point of contact within our team. Be part of a thriving and trending industry, where your contributions align with exciting growth and innovation opportunities. Enjoy flexible hours and work for a small yet dynamic company that values a busy and collaborative environment. Although part-time, the role requires on-site availability Monday through Friday. Responsibilities: • Managing incoming calls and routing them to the appropriate party.• Overseeing and maintaining the office environment, including the upkeep of printers and kitchen supplies.• Handling incoming and outgoing mail effectively and efficiently.• Assisting with file management tasks, including photocopying, scanning, and organizing files.• Utilizing Microsoft Excel, Outlook, and Word for various administrative tasks.• Greeting and assisting clients who come into the office.• Coordinating and scheduling appointments as necessary.• Ensuring the office calendar is up-to-date and accurate.• Performing ad-hoc tasks and projects as required.• Demonstrating excellent interpersonal skills and providing outstanding customer service.

Dynamics 365 CRM Developer-Consultant We are actively seeking a Dynamics 365 Consultant to join our team in Whitby, Ontario. This role primarily functions within the Non-Profit industry, offering a long-term contract employment opportunity. As a Dynamics 365 Consultant, you will be responsible for working with Dynamics 365 Business Central, handling customer inquiries, and maintaining customer credit records. Key Responsibilities:<ul><li>Requirements Gathering: Collaborate with stakeholders to gather business requirements, ensuring a comprehensive understanding of their needs and how Dynamics 365 can support them.</li><li>Solution Design: Participate in the design of Dynamics 365 and Power Platform based solutions, ensuring they align with business goals and deliver maximum value.</li><li>Configuration and Customization: Lead the development of Dynamics 365 solutions to meet business requirements and optimize system performance. </li><li>Develop Data Migration and Integration: Build and integrate data migration and integration solutions including APIs to allow seamless communication between Dynamics 365 and third-party systems or external platforms.</li><li>Testing and Quality Assurance: Support testing activities for new development items, system updates, patches, and enhancements to ensure smooth deployment with minimal operational disruptions.</li><li>Application Support: Provide timely and effective support for all Dynamics 365-related issues, including troubleshooting, root cause analysis, and resolution to ensure minimal disruption to operations.</li><li>Platform Administration: Ensure compliance to licensing, capacity limits, and perform system review, cleanup and maintenance as needed.</li><li>Continuous Improvement: Identify opportunities for process improvement, system enhancements, and efficiency gains within the environments. Work proactively to optimize system performance.</li></ul>

Receptionist We are offering a short term contract employment opportunity for a Receptionist in the Machinery/Worktools industry. As a Receptionist, you will be the first point of contact for our company, providing administrative support across the organization. You will be handling the flow of people through the business and ensuring that all receptionist responsibilities are completed accurately and delivered with high quality in a timely manner. Responsibilities: • Manage the reception area, maintaining a clean and welcoming environment for visitors and staff. • Handle incoming and outgoing communication including emails, phone calls, and mail. • Assist with the organization's data management, including data entry of invoices and maintaining a structured filing system. • Provide support to other departments, contributing to the compilation of various reports when necessary. • Maintain up-to-date contact lists and staff schedules. • Coordinate office activities and operations to secure efficiency and compliance with company policies. • Facilitate the smooth running of the day-to-day operations by managing office supplies and kitchen utilities. • Ensure the security of the office, reporting any issues to the appropriate person. • Provide excellent customer service, addressing inquiries from clients and business partners, and directing them to the appropriate departments. • Enhance the organization's reputation by accepting ownership for accomplishing new and different requests, always exploring opportunities to add value to job accomplishments.

Sales Representative We are providing a unique opportunity for a Sales Representative in Surrey, British Columbia. The job function is in the Green Energy industry, and you will be a key member of our team, responsible for expanding our customer base and driving sales. This role offers an exciting opportunity to utilize and enhance your skills in B2B sales and customer relationship management (CRM). Responsibilities: • Engage in B2B sales activities to increase company's sales • Utilize CRM to manage customer relationships effectively • Conduct sales meetings, both locally in BC and potentially in the US • Understand and articulate our offerings to clients in a compelling story • Respond to inbound calls from potential customers and address their inquiries • Utilize your knowledge in the Aerospace, Automotive and Marine industries to drive sales • Work with Assembly Equipment in the context of customer needs • Configure Price Quote (CPQ) to meet customer requirements • Employ effective communication skills for customer interactions • Handle Equipment sales to boost the company's market presence.

Administrative Billing Support Our Edmonton-based client is currently seeking an Administrative Billing Support to join their team for a contract role. This is an exciting opportunity to work in a fast-paced, dynamic environment where you’ll provide critical support for billing and customer service. Key Responsibilities:<ul><li>Answer phones and provide customer support related to billing and payments.</li><li>Respond to customer inquiries.</li><li>Maintain accurate documentation and records of customer interactions and transactions.</li><li>Ensure compliance with company policies and procedures for billing and payments.</li><li>Manage and track customer interactions and billing information.</li><li>Ad-hoc duties as requested.</li></ul>

Property Administrator We are offering a long-term contract employment opportunity in the real estate industry for a Property Administrator, to be based in Toronto, Ontario. This role will entail managing customer accounts, processing applications, and providing operational support in a detail-oriented environment. Apply today!! This opportunity is exclusively through Robert Half. Administrative Tasks<ul><li>Provide administrative support for the Management Office</li><li>Answering telephones, receiving and distributing mail</li><li>Prepare and distribute letters and/or memos to tenants as required</li><li> Liaise with tenants and customers as required or directed</li><li>Respond promptly to all inquiries, emails and voicemails</li><li>Signing in contractors and other visitors to the shopping centre</li><li>Managing Employee Discount Program</li><li>Assist marketing as required</li><li>Ordering all office supplies</li><li>Other duties as directed by the Shopping Centre Manager</li></ul>File Maintenance<ul><li> Maintain and update Tenant Lease files</li><li>Maintain and keep current Insurance Certification for Tenants</li><li>Maintain and update tenant information, including phone numbers, contact names, email addresses and emergency contact information as changes occur</li><li>Maintain and keep current pest control certification</li></ul>Accounts Receivable<ul><li>Rent cheques ; responsible for receiving, coding and forwarding to accounting</li><li>Monitor accounts receivable to ensure zero balances; follow up on arrears and issue reminders and default letters</li><li>Liaise with tenants and accounting regarding accounts receivable matters</li><li>Reporting to Shopping Centre Manager the status of arrears</li></ul>Reporting<ul><li>Collection of monthly sales reports from tenants compiled and submitted to Shopping Centre Manager and Head Office</li><li>Monthly reporting to Shopping Centre Manager on Sales, Pest Control, Temporary Vendors and Graffiti Removal</li></ul>

Health Services Coordinator We are seeking a dedicated Health Services Coordinator to join our team in North York, Ontario. In this role, you will primarily deal with travel insurance claims, ensuring smooth facilitation of cases from start to finish. This role offers a long term contract employment opportunity. Responsibilities • Efficiently handle incoming calls and faxes, providing prompt and courteous service to all clients. • Input client information into our system, ensuring accuracy and completeness of data. • Coordinate the entire process of client cases, from the opening to the closure. • Provide assistance to international students navigating emergency room visits and other healthcare services. • Use your knowledge of medical terminology and administrative skills to effectively perform your duties. • Exhibit excellent communication and interpersonal skills, displaying empathy when dealing with clients. • Prioritize client service, ensuring all interactions are handled professionally and efficiently. • Maintain thorough documentation of all client interactions and case details. • Utilize various computer programs and CRM tools in your daily tasks, including Allscripts, Cerner Technologies, and EHR SYSTEM. • Perform billing functions and authorizations as necessary, adhering to all relevant guidelines and procedures.

Administrative Coordinator We are offering a permanent employment opportunity for an Administrative Coordinator in Edmonton, Alberta. This role is a pivotal part of our operations, focusing on the assessment and qualification of applications. Working within a supportive team environment, the successful candidate will need to be comfortable answering inquiries, maintaining database records, and occasionally providing reception coverage. Responsibilities: • Accurate and efficient processing of applications, including identifying discrepancies and addressing anomalies. • Maintaining a high level of organization, with the ability to multitask and manage multiple portfolios at any given time. • Ensuring critical information is approved and in compliance with statutory legislations. • Conducting criminal records checks and verifying official IDs and standing. • Providing occasional reception coverage and answering all questions/inquiries. • Comfortable making calls and establishing relationships with applicants to provide guidance. • Handling email correspondences and managing high volumes of data entry. • Assisting with Learning Management System (LMS) setup, including managing payments, receipts, certificates, permits, and licenses. • Providing technical support to applicants, including troubleshooting and assisting with logins. • Contributing to website content and making suggestions to the communications department.

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